Technology
Cambia Health Solutions Details AI Virtual Assistant for Customer Service
During the week of June 10, 2026, a Cambia Health Solutions executive detailed the company's use of AI to improve its member services at the AHIP 2026 conference.
By The Desk - Jordan Leahy·June 11, 2026
Danielle Henderson, Cambia’s vice president for customer service and operations, highlighted a new Customer Service Virtual Assistant. The tool is designed to help the company's customer service representatives quickly search a health plan member's covered benefits, with the stated goal of addressing member needs more efficiently and accurately.